Customers' Bill of Rights

Customers are at the center of Firestone Auto Body's operational philosophy. We remain in business only as long as we provide the customer with the best and fastest service possible. For this reason, we sincerely believe that every customer is entitled to the following:

The utmost courtesy and consideration at all times.

An honest appraisal of the work necessary to return vehicle to its pre-loss condition.

Use of quality parts and materials to effect the repairs.

The highest quality work consistent with the appraisal.

Fast repairs without compromise in order to keep customer inconvenience at a minimum.

Total satisfaction with the finished vehicle.

By implementing this philosophy on a daily basis, Firestone Auto Body holds itself to a high degree of integrity and professionalism. Our high standards build customer good will and satisfaction for both shop and insurance company. They also provide the customer and insurance company with substantial repair cost and expense control.